Job Title: Provider Programs Manager
Provider Program Manager CFRS
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Norwescap Program: Child and Family Resource Services
Job Location: Hunterdon, Sussex and Warren Counties
The Provider Programs Manager (PPM) is responsible for ensuring effective operations in all aspects of all CFRS Provider Management Programs. This includes the Family Child Care (FCC) registration program in the Norwescap CFRS counties (Hunterdon, Sussex, and Warren Counties) and the Family, Friend and Neighbor (FFN) program as defined by the contract with Department of Health, Division of Family Development and Office of Licensing, and Norwescap policies and procedures. The PPM is also responsible for staff development and support, as well as directly supporting potential providers from intake to application, training, inspection, and reporting, as well as other duties assigned by the CFRS Program Manager and/or other management team. The position is a combination of management and direct responsibilities.
Primary responsibilities include, but are not limited to –
1) Ensure all aspects of Annex A (contract) in regard to provider programs are met
2) Ensure all records for Family Child Care (FCC) and Family Friend and Neighbor (FFN) providers are maintained, and reviewed regular; provider feedback, training and support based on reviews.
3) Provide supports to ensure that each FCC provider operates in full compliance with all applicable requirements of the Manual of Requirements and DFD regulations
4) Provide supports to ensure that each FFN provider operates in full compliance with DFD regulations
5) Oversee planning and execution of outreach to attract potential FCC providers.
6) Ensure the facilitate monthly orientations for potential FCC and FFN providers. Develop and present Peer Group and other professional development/training to FCC providers.
7) Ensure Technical Assistance to help Potential Providers through the application process and throughout their registration period.
8) Provide education support and over site to Provider Specialists (PS) to utilize systems including NJCCIS and Expedite, schedule, and conduct timely home inspections for new or renewing providers, as well as yearly monitor inspections.
9) Ensure timely and accurate receiving, processing, and follow through on FCC complaints.
10) Communicate with the Provider Specialist team to ensure regular to share information to enhance tasks and team functions.
11) Ensure providers’ understanding of the EPPIC program.
12) Ensure tracking of providers’ CPR/1st Aid expiration and background checks
13) Complete program reports
14) Attend State and local meetings as required
15) Utilize effective communication and active listening in a communication mode that best meets the needs of customers.
16) Adhere to strict confidentiality procedures
17) Utilize the assessment process to ascertain needs of families and provide appropriate resources and referrals
18) Adhere to the Agency’s Personnel Policies and Procedures.
19) Performs other related duties as required by the CFRS Director.
20) Collaborate with Child, Adult Care Food Program (CACFP) staff to facilitate site visits to ensure compliance with CACFP program and provide technical assistance to enhance program.
Number of Positions To Fill: 1
Number of Weeks Per Year: 52
Number of Hours Per Week: 35
Rate of Pay:
Required Level of Education: Bachelor’s Degree and three years of experience in the field of human services, childcare services, child development, education, nursing, social work, or business
Required Number of Months / Years Experience: Three (3) years of experience in the licensing, regulation, inspection or evaluation of child care centers, family day care homes, child placement agencies, residential or shelter facilities, group homes, resource family homes, or other facilities or homes for children or, as a manager, director, administrator, supervisor or comparable position in a child care placement agency, child care center, residential facility, shelter, group home or other facility/home for children, or, three (3) years of experience in social services, direct support counseling, guidance and/or casework involving high risk child abuse and neglect or other problematic socioeconomic situations involving counseling services to clients with social, emotional, psychological, or behavioral problems including gathering and analyzing information, determining needs, and planning and supporting and/or carrying out treatment plans.
Required Degree of Formal Training: N/A
Required License Certificate or Registration: N/A
Deadline For Submission: 1/25/2022