Website Norwescap
Full job description
This is a SEASONAL position. Hours of work are typically Monday through Friday, day/evening as needed
Summary/Objective:
The Lead Appointment Scheduler is a crucial professional responsible for the intricate planning, organization, and management of a wide array of tax preparation appointments within the Volunteer Income Tax Assistance (VITA) program.
Essential Functions:
This role not only involves meticulously completing appointment scheduling entries but also requires regular updates to the associated database and Excel sheets and timely appointment confirmations. These tasks must be performed daily, to ensure a seamless flow of service for clients seeking assistance.
In addition to these responsibilities, the Lead Appointment Scheduler plays a key role in coordinating and supervising the Scheduling Volunteer Team. This involves providing guidance, training, and support to team members to guarantee that all appointment scheduling entries, database updates, and confirmation processes are completed promptly and accurately. The Lead Appointment Scheduler is instrumental in optimizing the scheduling workflow and ensuring that the team operates efficiently, ultimately contributing to the success of the VITA program in serving the community effectively.
Answers and returns phones and emails
Schedules and confirms tax preparation appointments
Inputs and updates client data in Acuity Software
Manages phone messages, Acuity Data Base and Excel Sheets
Organizes timely workflow with Scheduling Volunteer Team
Assures that all tax appointments are set, entered and confirmed daily by self and Scheduling Volunteer Team
Contributes to team effort by communicating with staff and volunteers regularly
Education and Experience:
High School Diploma
Administrative experience
Experience working in fast paced setting
Experience with scheduling software and Excel
Competencies:
Ability to prioritize and manage multiple tasks
Strong organizational and time-management skills
Excellent communication and interpersonal skills
Attention to detail and accuracy
Problem solving ability
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 30 per week
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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